Technical Support Engineer Job at Quo Vadis Inc., Matthews, NC

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  • Quo Vadis Inc.
  • Matthews, NC

Job Description

Salary: $70,000 - 90,000 per year Requirements:

  • BS or MS degree in IT, Computer Science, or a related discipline
  • Certifications such as MCSE, MCITP, Network+, and VCP
  • Over 7 years of experience as a Systems Administrator or Server Engineer
  • Proficient in enterprise-level networking and advanced switching & routing
  • Experience with Microsoft Windows Server 2012 or later
  • Expertise in Windows Server Roles including AD, DNS, DHCP, DFS, IIS, and GPO
  • Advanced knowledge of PowerShell scripts
  • Experience in VoIP/SIP configuration and support
  • Proficiency with Exchange 2013 or later
  • Strong background in Office 365 Administration
  • Administrative expertise in Microsoft Azure, Entra ID, and Microsoft Endpoint Management
  • Experience with Microsoft Intune or SCCM
  • Advanced Firewall Configuration skills, with a preference for SonicWALL
  • Networking experience and ability to conduct performance analysis
  • Strong documentation capabilities
  • Familiarity with spam filter technologies
  • Hands-on experience with server equipment installation and setup
  • Knowledge of backup solutions and business continuity/disaster recovery planning
Responsibilities:
  • Collaborate directly with clients and partners to provide knowledgeable support for hardware and software installations
  • Troubleshoot and resolve complex technical issues efficiently
  • Manage advanced installations, support, and maintenance of both physical and virtual servers and core infrastructure components
  • Deliver top-tier escalation helpdesk support to ensure user satisfaction
  • Plan and assess system utilization and perform capacity analysis
  • Oversee the configuration management of desktops, servers, and various services
  • Assist in the identification and management of service outages
  • Work with the Operations Manager on recruitment processes
  • Develop documentation and standard operating procedures for internal processes
  • Handle escalated service calls as part of an on-call rotation
  • Undertake additional tasks as assigned by management
Technologies:
  • Azure
  • Firewall
  • Hardware
  • Support
  • Microsoft Intune
  • Network
  • Office 365
  • PowerShell
  • Windows
  • Cloud
  • Excel
  • Hyper-V
  • macOS
  • VMware

More:

At Quo Vadis, we are a rapidly expanding Managed Service Provider committed to delivering exceptional IT support and technology leadership to small and medium-sized businesses. We prioritize values such as ownership, excellence, and mentorship within our team. As we grow, we are eager to welcome a Level 3 Technical Engineer who shares our dedication to client and team enhancement. We offer a competitive salary ranging from $70,000 to $90,000 per year, alongside benefits including 401(k) matching, health insurance, a health savings account, paid time off, and a retirement plan. This full-time position requires in-person presence.

last updated 4 week of 2026

Job Tags

Full time, Work at office,

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