Job Description

Join our team!

At Hilton Garden Inn & Homewood Suites Miami Dolphin Mall we are searching for highly-motivated individuals who enjoy working in a fast-paced environment. The ideal candidates should be passionate about providing a high-quality service.

Job Purpose: The Night Auditor is responsible for overseeing hotel operations during the overnight shift. This includes reconciling the day’s transactions, preparing financial reports, assisting guests with check-in/out processes, and ensuring general security and guest satisfaction. The Night Auditor ensures a smooth transition into the next business day while maintaining the hotel’s service and financial standards.

Job Responsibilities: 

• Perform all audit procedures as set forth by the Hotel and company, daily.
• Verify the status of all wake-up call requests and ensure they are properly handled.
• Balance all cash receipts and work performed during the audit shift. Make deposits of cash.
• Prepare the front office for the 'A' shift and reset day's business.
• Act as a Guest Service representative and manager on duty during the nighttime hours.
• Attend and actively participate in all front office meetings.
• Participate in all training and cross training programs.
• Take the initiative to greet guests in a friendly and warm manner.
• Other duties as assigned.

Job Skills:

• Assist guests with check-in, check-out, and other overnight inquiries.
• Handle guest requests and complaints professionally, escalating issues as needed.
• Provide information about hotel services, local attractions, and transportation.
• Update reservation systems, confirm bookings, and process cancellations/no-shows.
• Audit and balance daily financial transactions, including room charges, taxes, and other revenue streams.
• Reconcile credit card and cash transactions, resolving discrepancies as needed.
• Prepare and distribute end-of-day financial and operational reports for management.
• Post room charges, adjustments, and resolve billing inquiries.
• Act as the main point of contact during overnight hours.
• Monitor the property’s safety and security, ensuring guests and staff well-being.
• Perform nightly tasks, including setting up for morning shifts or events.

Job Qualifications: 

• High school diploma or GED (required).
• Ability to work full overnight shifts.
• May require long periods of standing or working at a computer during the shift.
• Flexibility to work overnight shifts, weekends, and holidays.
• Professional demeanor and reliability for late-night responsibilities.
• Capable of decision-making under pressure.

Education/Job Type

HS Diploma or equivalent

Full-Time

Experience

Minimum 1-year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination. Willing to train the right candidate.

  Benefits

• Accrued Vacation
• Health Insurance
• Dental/Vision/401k
• Discounted Hilton Hotel Stays

  Come and Join Us…

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