Job Description

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BASIC FUNCTION

The Membership Concierge is primarily responsible for providing high-touch customer service to members. This staff member is tasked with establishing a personal connection with these members, identifying their needs and initiating a plan of action that can maximize their satisfaction with our association. The Membership Concierge also performs other duties to support department activities and provide outstanding service to a variety of audiences. Also serves as the staff lead for non-dues revenue streams by cultivating new and existing relationships with CSDA endorsed companies.

JOB DUTIES AND RESPONSIBILITIES

Administrative:

• Respond to calls from the CT dental practices and non-dues revenue partners
• Works in a cooperative and supportive manner in all dealings with staff members, CSDA members, other CT dentists, the public and with all business contacts.

Partner Development

• Investigate and identify potential new endorsement and partners for non-dues revenue
• Manage relationships with endorsed companies and partners including contract creation and negotiation including products and services provided, compensation structure and all other legal terms and conditions.
• Negotiate discounts with endorsed companies for CSDA members to provide value to increase the overall membership levels for the CSDA.
• Coordinate all marketing efforts for the partner to be able to reach out effectively to dental practices. Tools to be used include:
• Biweekly e-communications with CSDA members
• Facilitate and solicit articles for the published magazine.
• Work with partners to schedule webinars and demos to introduce dental practices to the partner's services and potential savings.
• Drive traffic to CSDA website to increase partner utilization.
• Develop Partner packet for distribution at meetings, individual practice visits or at other CSDA related events.
• Solicit CSDA endorsements and partners support and sponsorship for CSDA related events including Continuing Education and CSDA Annual Meeting
• Work with partners to provide educational articles in their areas of expertise for the dental community.

Managing Dental Relationships

• Visit dental practices to educate dentists, office managers and dental staff regarding the value, services, and savings that the CSDA can bring to each practice.
• Attend meetings to meet the dentists and educate them on CSDA endorsements and partners about the value that they bring to the practices.
• Contact various dental practices to coordinate office visits also to include cold call visits

Revenue Tracking

• Work with the Finance Manager to track all revenue payments and ensure that they are deposited and recorded appropriately.

Communications in conjunction with CSDA Marketing Department

• Oversee CSDA internal and external communications, including print and electronic publications, and strategic communications initiatives.
• Communicate and interact with CSDA staff to support CSDA related initiatives.
• Clearly communicate with Dentists and Office Managers about the value proposition provided by CSDA. Answer questions, provide guidance and advice on any partner issues or communications.
• Support DOME (Dental Office Management Experts) needed through discussions, regular update meetings and implement changes as necessary.
• Work with CSDA Director of membership to coordinate with CSDA Benefit and Perks Committee.

Skills and Experience:

• Outgoing Personality
• Prior dental assisting experience in office
• Knowledge of dentistry and healthcare
• An understanding of computer and word processing is required (including Word, PowerPoint and Outlook)
• Outstanding written and oral communication skills
• Great listening skills required, and strong analytical communication skills needed to be able to facilitate understanding of issues and matching that to a solution
• Excellent, sound decision-making skills
• Ability to work independently and handle multiple responsibilities simultaneously
• Ability to attend evening events and attend various committee/component meetings

Bonus Skills:

• Social media competency
• Experience posting static and video content

Job Type: Full-time

Pay: Up to $50,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift:

• Day shift

Work Location: In person

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