Guest Service Agent Job at SAHARA Las Vegas, Las Vegas, NV

Z0dWdkJ5Mk9hT2tvSWs3ZXhoVS9nM3k3b3c9PQ==
  • SAHARA Las Vegas
  • Las Vegas, NV

Job Description

Responsible for all duties surrounding the Front Desk in support of guest satisfaction while maintaining the company’s policies and core values.

Job Focus:

Focus is on, but not limited to the following:

  • Answers phone calls and assisting with daily checklists
  • Provides information about the property and city, upselling the property’s enhanced services, all while proactively anticipating the guest’s needs
  • Ensures all email correspondence is handled in a timely manner
  • Reviews arrivals and blocks rooms for special requests/packages
  • Room’s inventory control
  • Handles guest requests over the phone, and in writing via email
  • Assists with checking guests in/out when needed
  • Ensures all No-Show charges are accurate and properly posted
  • Coordinates with housekeeping to ensure daily arrival rooms are cleaned
  • Processes third party credit card authorization for future/in-house reservations that were received via email/fax
  • Supports the Front Office Group Wholesale Representatives with group essential (this includes, but not limited to; pre-registering the group members, assisting with billing issues, pre-assigning rooms, and creating room keys)
  • Performs other job related duties as assigned


Desired Qualifications:

  • High School Diploma or equivalent is required
  • A minimum of one to two years (1-2) in a Customer Service driven Hotel/Resort within the Front Desk area
  • Previous experience in a high-end luxury Gaming or Hospitality environment is desired
  • Must have the ability to effectively communicate in English, both written and verbal forms
  • Strong organization, analytical, and problem-solving skills and exhibit composure and professionalism while under pressure
  • Excellent communication skills, customer service and team oriented, self-starter, and professional maturity
  • Ability to manage multiple projects in a fast-paced environment while meeting constant deadlines and maintaining strong attention to details
  • Must be able to perform in a team environment
  • Possess a high level of energy and motivation with a proven track record of living the company's values
  • Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations
  • The ability to speak additional languages is preferred
  • Knowledge and experience with Opera a plus
  • Open to work varied schedules including weekends and holidays
  • Must be able to obtain an Alcohol Awareness Card before hire
  • Must be able to obtain a Nevada Gaming License before hire
  • Must be 21 years of age or older

About SAHARA Las Vegas:

SAHARA epitomizes the timeless soul of Las Vegas. With a bold, sophisticated flair and a boutique approach to personal service, SAHARA provides guests with an intimate and unexpected experience that sets a new standard for Vegas. Completely remodeled and reimagined for a new era, SAHARA offers three distinctive hotel towers, a variety of five-star dining options, and a world-class casino. With unexpected delights around every corner, SAHARA embodies the style, sophistication and playful sense of possibility that’s truly the spirit of Vegas – and brings the iconic Vegas experience to a whole new generation.Perks & BenefitsWe offer competitive wages with fantastic benefits for full-time and part-time jobs. Join us for an exciting career on the Las Vegas Strip! Increased WagesComprehensive Benefits (Medical, Dental, Vision, Supplemental Coverage)401K Retirement PlanPaid Time Off (Vacation Pay)Free Daily MealsRoom & Restaurant DiscountsDiscounted/Free Tickets for Certain ShowsAnd much more! SAHARA Las Vegas strives to support and grow our diverse workforce which reflects our community and the guests we serve. What’s On The HorizonSAHARA is in the midst of expanding its offerings to guests in the coming months. SAHARA will also welcome two more new dining outlets before the year is up, including The Noodle Den and Ballo Italian Soul. For more information about what’s coming soon, click here.

Job Tags

Daily paid, Full time, Part time,

Similar Jobs

The UPS Store #0318, #6132, #5901

Full-Time Center Sales Associate Job at The UPS Store #0318, #6132, #5901

 ...ground running. *****Notary is required and Livescan is preferred. COT certification is a WOW to have.Previous experience at The UPS Store is required. There is lots of growth potential. This is not a job, it's going to be a career. This is a level 2 position.RESPONSIBILITIES... 

The UPS Store #1255

Sales Associate Job at The UPS Store #1255

 ...immediate positions available. No experience necessary, will train.Applications can also be obtained and submitted in person at:The UPS Store #12554300 S. US Hwy 1, Ste 203Jupiter, FL 33477Located within the Bluffs Square Shoppes (Publix Plaza) next door to Cafe... 

Atria Physician Practice New York PC

Adolescent Primary Care Physician Job at Atria Physician Practice New York PC

 ...care practice delivering cutting-edge primary and specialty care in New York, South Florida, Los Angeles (2026), and through 24/7 telemedicine globally. Our multi-specialty team of 60+ top in-house physicians provides proactive, preventive, and precision-based care... 

Proforma Health

Travel Physical Therapy Assistant (PTA) Job at Proforma Health

Seeking a dedicated Travel Physical Therapy Assistant (PTA) for a rewarding opportunity in Sterling Heights, MI. Assist licensed therapists in implementing patient treatment plans and therapies. Provide quality care to diverse patient populations in various settings... 

Appalachian Aggregates

Dump Truck Driver Job at Appalachian Aggregates

 ...This position is responsible for operating trucks to transport materials and/or equipment...  ...deliver material. Trucks driven include dump trucks, semi-tractor with attached trailers...  ...and DOT standards. Education/Experience High school diploma or equivalent preferred...