Fiesta Bilingual Call Center Agent Job at La Familia Insurance, Farmers Branch, TX

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  • La Familia Insurance
  • Farmers Branch, TX

Job Description

Fiesta Bilingual Call Center Agent Location Farmers Branch, TX :

Responsibilities:

  • Ensure excellent service by explaining features, advantages, and disadvantages of various policies to promote the sale of insurance plans, handling of multi-line/multi-rating of carriers
  • Maintain strong knowledge of all company products, pricing, and policy features
  • Perform administrative tasks, such as accurately completing and uploading paperwork, filing, maintaining records and handling policy renewals daily, service policies as required (ex. process payments, complete endorsements, etc.)
  • Promoting and marketing the company
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational product training's to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Job Requirements:

  • Previous Insurance and/or Sales experience
  • Effective communication and interpersonal skills
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Highly motivated and competitive
  • Bilingual (English/Spanish) required

Benefits of Joining La Familia Auto Insurance:

  • Competitive pay
  • Paid Training and Licensing
  • Paid Time Off
  • Paid Holidays
  • We offer Health, Dental and Vision
  • Full time Positions
  • Growth Potential and Advancement Opportunities

Qualifications:

  • Must be at least 18
  • Bilingual - Spanish
  • Customer Service Oriented
  • Self-Motivated
  • Ability to work in a Team environment
  • Must be authorized to work in the United States
  • Must be willing to submit to a background screening
  • Sales and Insurance Experience a plus!

Apply now and start the journey to your new career!

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • No experience needed

Shift:

  • 8 hour shift
  • Day shift
  • Evening shift

Work setting:

  • In-person

Application Question(s):

  • Our Business Hours are from Monday-Friday 9 AM- 9 PM and Saturday 9-6 PM are you able to work those scheduled hours ?

Education:

  • High school or equivalent (Preferred)

Language:

  • English and Spanish (Required)

Work Location: In person

Job Tags

Hourly pay, Full time, Monday to Friday, Shift work, Day shift, Afternoon shift,

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